Shipping

At J L Brooks, we've worked hard to create affordable and straight forward shipping options that allow you as the customer to maximise your savings when you buy wholesale from us. The options give you the flexibility to choose the shipping method that is right for you, and we hope they will keep you coming back to us.

Shipping Method	Cost Per 20kg of products	Availability	Delivery Time
Free Economy Shipping	FREE over £30	Yorkshire Postcodes Only. Must spend minimum £30. No timed tracking available	Up to 5 Working Days (excludes Weekends)
DPD Express 1-2 Day Delivery	From £3.99*	UK (includes Scotland & Wales). No minimum spend required. Timed tracking provided.	1-2 Days From Order Being Placed (Excludes Weekends)
LPC Pallet Service	N/A - Calculated at checkout based on volume	UK (includes Scotland & Wales). Only available on bulk orders over 200kgs. Timed tracking provided.	1-2 Days From Order Being Placed (Excludes Weekends)
APC Overnight (Glass Service)	From £3.99	UK (includes Scotland & Wales). Will be automatically applied to glass orders with paid shipping selected. Timed tracking provided.	1-2 Days From Order Being Placed (Excludes Weekends)
Click & Collect	FREE	Available to customers who want to collect their order from our Leeds depot. Must collect within 1 week.	N/A - Please do not select this method if you want you order delivered.

 

More information on shipping methods

• Free Economy Shipping is only available to Yorkshire customers due to the delivery being made by J L Brooks delivery drivers who are bound to the Yorkshire district. This service is great for customers who want to save on shipping costs and accept a longer delivery time in order to make these savings viable for us as a company. 

• DPD Express 1-2 Day is our speedy and reliable delivery option handled by DPD. In order to benefit the most from this service, we recommend placing your order before 9am weekdays to receive your order the next day. Orders placed after 9am may still be delivered next day but they are not guaranteed, and will likely be delivered the following day. While they are uncommon and few, delays to this service are out of the control of J L Brooks and are the responsibility of DPD. J L Brooks are happy to assist you with your order query and chase up a delivery on your behalf, but cannot be held responsible for shipping delays by the courier. We recommend tracking your DPD delivery using the DPD app to ensure you're in when the delivery is due to be made. Tracking information will be provided via email and text message once your order has been dispatched from our warehouse.

• LPC Pallet Service is a shipping method that is intended to cater for orders of bulk quantities, and will usually be delivered by LGV. Orders will be shipped on a pallet and shrink wrapped, and you as the customer will be responsible for correct disposal of the pallet and ensuring your facility is able to accommodate for such a delivery. A fork truck will not be required unless stated as the delivery vehicle will be equipped to unload your pallet. These deliveries are roadside drops only, and it is at the discretion of the driver to move the pallet for your needs. Please ensure your contact details are correct when placing your order as the courier may need to contact you regarding parking or access to your location. While they are uncommon and few, delays to this service are out of the control of J L Brooks and are the responsibility of LPC. J L Brooks are happy to assist you with your order query and chase up a delivery on your behalf, but cannot be held responsible for shipping delays by the courier. We recommend tracking your LPC delivery using the tracking number provided to ensure you're in when the delivery is due to be made. Tracking information will be provided via email and text message once your order has been dispatched from our warehouse.

• APC Overnight is a shipping method used solely for the safe transportation of glass products such as wine. Orders are shipped out as fragile parcels and handled in a similar way to DPD. This option is not available for you to select at checkout, as our team will determine if your order requires the glass service once your order has been placed. If you are ordering a glass product, simply choose DPD Express or the Free Economy Delivery if preferred and available, and your order will be handled correctly to ensure safe transit to your chosen address. While they are uncommon and few, delays to this service are out of the control of J L Brooks and are the responsibility of APC. J L Brooks are happy to assist you with your order query and chase up a delivery on your behalf, but cannot be held responsible for shipping delays by the courier. We recommend tracking your APC delivery using the tracking number provided to ensure you're in when the delivery is due to be made. Tracking information will be provided via email and text message once your order has been dispatched from our warehouse.

• Click & Collect is a service intended only for local collection of your order and is not designed to allow shipping free of charge. Customers that choose Click & Collect at checkout are responsible for collecting their goods within 1 week from J L Brooks Leeds depot. The depot is open for collection Mon-Fri 9-4pm. No delivery attempt will be made for these orders. Should you wish to have your order delivered instead, the appropriate shipping cost will be applied to your order and payment must be made before the order is shipped out. Payment can be made over the phone by calling our team on 0113 2795787 and quoting your order number with a member of our team.

Shipping delays

We understand that delays to your order shipping can be frustrating and inconvenient, and our team is on hand ready to help if delays happen. Shipping delays can occur for the following reasons:

• An item you ordered has gone out of stock at the time of processing
• Your order has been dispatched but delayed on route by the courier
• Your order has been damaged in transit
• The courier was unable to locate your address
• No one was home at the time of delivery

In order to prevent unnecessary delays, our team will remain on top of the situation and inform you of any issues via email or phone. As soon as we have been able to contact you to offer a solution, we can swiftly rectify the issue and reduce the delay. Please ensure at the time of ordering that your contact information has been filled out correctly and that you frequently check your emails and voicemails in the days up to your delivery.

While many of the delays caused are out of the control of J L Brooks, we will take responsibility for all orders handled by the Free Economy Delivery, or if an item you ordered has gone out of stock at the time of processing. We will ensure a suitable alternative has been offered to you at no additional cost to ensure your order goes out promptly, or a refund for the out of stock item has been processed - providing contact has been established with you as the customer.

For delays out of our control such as deliveries made via third party couriers, our team will assist you as best we can and may be able to offer shipping compensation dependent on the outcome from the courier. This is done on a case by case basis and may not be applicable to your case. 

We recommend calling or emailing our team regarding any concerns you have with your order so we can best resolve this for you.

Returns & Refunds

While we rarely have products returned to us, we understand there are circumstances that require returns to be carried out, and we want to make this as simple as possible for you. Acceptable returns are:

• Items that arrive damaged in transit (excluding liquid items). Damage refers to the contents of the package and not the packaging itself. Some boxes can take light damage in transit but preserve the contents inside. We cannot accept returns for imperfect boxes, unless the content has been damaged e.g. burst packets of crisps in a box of crisps, or broken/squashed chocolate bars in a box of chocolates. Damaged liquid items cannot be retuned and must be disposed off yourself. Photo evidence will be required. 

• Incorrect items sent out to you (excluding already agreed substitutes). If you've receive the wrong item, we'll take full responsibility for this and arrange a return for this, followed by the correct item being sent out again to you. Photo evidence will be required. 

• Items sent with less than 4 weeks best before date that have not been declared. Photo evidence will be required.

Any other reason for a return will be handled by our customer support team on a case by case basis before being approved. We do not accept returns for products ordered incorrectly or for products that you have changed your mind on. We will not accept requests for returns or refunds on goods more than 14 days after receiving your order.

Requesting a return/refund

Please report the issue immediately via email to our team. Contact sales@jlbrooks.co.uk and provide your order number and postcode, and a detailed description of the problem. We will require photo evidence via email that clearly shows the problem. Our team will discuss the options with you and if you qualify for a return or refund, this will be actioned promptly for you with confirmation via email or phone call. J L Brooks will cover the return cost if you qualify, but you will need to ensure the product is suitably packed for return as discussed next.

Preparing a return

Once your return has been approved, you'll need to prepare the product to be collected by the courier and returned safely back to us. You'll need to have kept the original box and protective packaging it was sent out to you in, and re-apply parcel tape to ensure it is securely encased. Please remove/ cover over all shipping labels on the outside of the box. We will contact the courier and arrange them to provide a new label on pickup of the goods. You will be given a time slot for the collection and will need to be available for this to avoid being charged for a missed collection. We recommend taking a photo of the parcel before it is collected to cover you in case of damage in transit on its return to us.

Refunds

Refunds can be authorised by our customer support team for appropriate cases. Where an item is returned to us and the customer prefers a refund instead of a replacement, the refund will be processed only once the product has been safely returned to our depot. Refunds can take 2-3 working days to clear, depending on your bank. Shipping refunds for appropriate shipping delays can be requested and will be handled same day if your request is valid and meets the qualifications for a refund. Any other refund is discretionary and will be handled on a case by case basis. Refunds will not be valid for any reason if the issue has not been reported to our team within 14 days of receiving your order.

Our Promise

At J L Brooks, we're doing all we can to keep shipping fees as low as possible for our customers, and we believe you won't find better rates anywhere else in the industry. We price our products competitively and frequently review prices to ensure you as a customer are getting a great price and benefitting from shopping wholesale. We recommend ordering multiple items together on your order to make the most of the shipping cost you're paying. 

*Shipping fees are calculated by weight of goods - £3.99 allows shipping of goods of up to 20kg. If your order is greater than 20kg in weight (roughly 2 x 24 packs of 330ml cans), an additional shipping fee of £3.99 is applied to your order - allowing you to order up to 40kg worth of goods. Each additional 20kg applies an additional £3.99 to your shipping cost.